Back-up Child & Elder Care Program

New Additional Family Supports Program!

Effective August 1st, 2020 VMware has partnered with Bright Horizons to help you better manage your work, family, and personal responsibilities. The new family supports programs are available to all regular US employees working at least 20 hours or more per week. Bright Horizons Additional Family Supports Program offers free premium access to the following programs:

  • Sittercity – Provides a national database of 6.5 million caregivers, pet sitters, tutors and housekeepers for educational assistance and more. Membership and access to Sittercity programs is paid for by VMware. Requesting any of the services is self-managed and self-paid by employees.
  • Virtual Babysitters – Resource for hiring professionals to engage children virtually for a short period of time.  The sessions can be used to assist kids with schoolwork or facilitate an interactive game – like charades.
  • College Nanny’s Sitter / Tutors – Personalized assistance from a local nanny for recruiting, vetting and selecting a nanny or tutor that will match your family’s specific needs. This program provides a $300 savings on placement fees and a 10% discount on hourly rates.

Learn more about how to set up your account and request Additional Family Supports programs.

Visit Bright Horizons

To register, visit Bright Horizons and select ‘Create a Profile’:

Username: VMware
Password: backup12

New Global Child Learning Resource – World at Home

Stay connected and support your child’s learning while you are safely at home, with guided learning opportunities that follow a typical classroom daily schedule. We invite you to explore our library of enriching activities from Bright Horizons educators to enhance your child’s learning and engagement. The Global Child Learning Resource is available to all regular full time VMware employees.

To learn more visit

*COVID-19 Update

In response to potential increase of back-up care child or eldercare needs during the outbreak of COVID-19, VMware has approved an increase of visits from 12 annual visits to 20 care usage days for 2020.

To further support our families during this unique time, VMware has eliminated the co-pays that were previously required for Center Based Care services and In-Home Care services for both children and elders.

VMware provides back-up child care and elder care through Bright Horizons’ Back-Up Care Advantage Program. The program provides access to quality child care centers and licensed in-home care providers when your regular care arrangements break down.


The Back-Up Care Advantage Program is available to regular full-time employees working at least 20 hours per week. The new family supports programs are available to all regular US employees working at least 20 hours or more per week.

How it Works

You can use back-up care when you need to be at work and your regular child or adult/elder care is unavailable, for example:

  • Your regular caregiver or spouse/partner is unavailable
  • You are transitioning between child or adult/elder care arrangements
  • Your child’s regular center or school is closed
  • Your spouse/partner or parent is ill or needs temporary assistance
  • Your child is mildly ill at home

VMware employees have access to the following back-up care programs:

  • Center-based child care
  • In-home well- and mildly-ill child care
  • In-home adult/elder care


Registration is free. With the program, you receive up to 20 uses per employee, per calendar year.

Cost of Back-Up Care (*Effective April 1st as per COVID-19 update)

One Child Two or More Children
Center-based care for children $0 per child per visit $0 per family per visit
In-home care for children, adults and/or elders $0 per hour for up to three dependents under care, 4 hours minimum and 10 hours maximum $0 per hour for up to three dependents under care, 4 hours minimum and 10 hours maximum


To register, visit Bright Horizons and select ‘Create a Profile‘:

  • Username: VMware
  • Password: backup12

For more information on back-up child and elder care review the Back-Up Parent Handbook.

Contact Us

Bright Horizons
Phone: 1-877-242-2737
Visit website


New! – Additional Family Support FAQ

New! – Additional Family Programs Webinar

New! – Additional Family Supports Registration Guide

New! – Family Webinar: Preparing for Back to School

World at Home

Back-Up Care For Summer Days

Back-Up Care FAQs

Back-Up Parent Handbook

Benefits Video: Family Oriented Programs

Child Care Center User Guide

In-Home Adult Care User Guide

In-Home Child Care User Guide

HR Source
ASK HR [VMware network access required]
Phone: 1-888-VMWARE8, option ‘US Benefits’
Internal Phone: ext. 29200