Back-up Child & Elder Care Program

VMware provides back-up child care and elder care through Bright Horizons’ Back-Up Care Advantage Program. The program provides access to quality child care centers and licensed in-home care providers when your regular care arrangements break down.


The Back-Up Care Advantage Program is available to regular full-time employees working at least 30 hours per week.

How it Works

You can use back-up care when you need to be at work and your regular child or adult/elder care is unavailable, for example:

  • Your regular caregiver or spouse/partner is unavailable
  • You are transitioning between child or adult/elder care arrangements
  • Your child’s regular center or school is closed
  • Your spouse/partner or parent is ill or needs temporary assistance
  • Your child is mildly ill at home

VMware employees have access to the following back-up care programs:

  • Center-based child care
  • In-home well- and mildly-ill child care
  • In-home adult/elder care


Registration is free and you pay a small co-payment for the care you receive. With the program, you receive up to 12 uses per employee, per calendar year.

Cost of Back-Up Care

One Child Two or More Children
Center-based care for children $15 per child per visit $25 per family per visit1
In-home care for children, adults and/or elders $6 per hour for up to three dependents under care, 4 hours minimum and 10 hours maximum $6 per hour for up to three dependents under care, 4 hours minimum and 10 hours maximum

1 Two or more children, maximum co-pay


To register, visit Bright Horizons and select ‘Create a Profile‘:

  • Username: VMware
  • Password: backup12

For more information on back-up child and elder care review the Back-Up Parent Handbook.

Contact Us

Bright Horizons
Phone: 1-877-242-2737
Visit website

HR Source
ASK HR [VMware network access required]
Phone: 1-888-VMWARE8, option ‘US Benefits’
Internal Phone: ext. 29200


Back-Up Care FAQs

Back-Up Parent Handbook

Benefit Byte Video: Benefits for Living

Child Care Center User Guide

In-Home Adult Care User Guide

In-Home Child Care User Guide