Back-up Child & Elder Care Program

*COVID-19 Update (As of June 3rd, 2020)

In response to potential increase of back-up care child or eldercare needs during the outbreak of COVID-19, VMware has approved an increase of visits from 12 annual visits to 20 care usage days for 2020.

To further support our families during this unique time, VMware has eliminated the co-pays that were previously required for Center Based Care services and In-Home Care services for both children and elders.

To learn more register for this benefit as per instructions below.

VMware provides back-up child care and elder care through Bright Horizons’ Back-Up Care Advantage Program. The program provides access to quality child care centers and licensed in-home care providers when your regular care arrangements break down.


The Back-Up Care Advantage Program is available to regular full-time employees working at least 20 hours per week.

How it Works

You can use back-up care when you need to be at work and your regular child or adult/elder care is unavailable, for example:

  • Your regular caregiver or spouse/partner is unavailable
  • You are transitioning between child or adult/elder care arrangements
  • Your child’s regular center or school is closed
  • Your spouse/partner or parent is ill or needs temporary assistance
  • Your child is mildly ill at home

VMware employees have access to the following back-up care programs:

  • Center-based child care
  • In-home well- and mildly-ill child care
  • In-home adult/elder care


Registration is free. With the program, you receive up to 20 uses per employee, per calendar year.

Cost of Back-Up Care (*Effective April 1st as per COVID-19 update)

One Child Two or More Children
Center-based care for children $0 per child per visit $0 per family per visit
In-home care for children, adults and/or elders $0 per hour for up to three dependents under care, 4 hours minimum and 10 hours maximum $0 per hour for up to three dependents under care, 4 hours minimum and 10 hours maximum


To register, visit Bright Horizons and select ‘Create a Profile‘:

  • Username: VMware
  • Password: backup12

For more information on back-up child and elder care review the Back-Up Parent Handbook.

Contact Us

Bright Horizons
Phone: 1-877-242-2737
Visit website

HR Source
ASK HR [VMware network access required]
Phone: 1-888-VMWARE8, option ‘US Benefits’
Internal Phone: ext. 29200


New! – Back-Up Care For Summer Days

New! – Bright Horizons Webinar:
Back-Up Care (June 16th, 2020)

Back-Up Care FAQs

Back-Up Parent Handbook

Benefits Video: Family Oriented Programs

Child Care Center User Guide

Crisis Care Frequently Asked Questions

In-Home Adult Care User Guide

In-Home Child Care User Guide