COVID-19 Resources Support

Updated January 25, 2022

  • The CARES Act allowed Health Savings Account (HSA) – eligible plans to cover telehealth services at $0 cost ahead of plan participants having met the plan deductible; however, this provision expired as of December 31, 2021. Effective January 1, 2022, HSA-eligible plan members must pay for telehealth services received.
  • January 16, 2022 – Department of Health and Human Services (HHS) renewed the nationwide COVID-19 Public Health Emergency (PHE) period for an additional ninety (90) days; effectively, through April 15, 2022.
  • January 14, 2022 – the Biden Administration announced that the federal government will distribute at-home, rapid COVID-19 tests, without shipping fees. Online ordering at will be available on January 19, 2022.
  • January 10, 2022 – the Biden Administration finalized guidance for insurance coverage of over-the-counter (OTC) COVID-19 tests without a prescription at a $0 member cost share, effective January 15, 2022 until the end of the PHE.

Below includes updates to related plan coverage in support of these actions, as applicable.

Medical Plans

Over-the-Counter (OTC) COVID-19 Tests

CVS Caremark (for UHC plan participants)

OTC COVID-19 tests purchased on or after January 15, 2022 are available without a prescription, and at no cost to the participant under the following coverage approaches. Coverage is limited to eight (8) tests per thirty (30) consecutive days across both

  • Direct Member Reimbursement. May file to be reimbursed for the full retail price paid by uploading a copy of the receipt of the OTC COVID test purchased at
  • Direct Coverage. May provide their prescription benefit ID card to any in-network pharmacy that elects to cover the test through this process (members will know if the pharmacy is participating at the point-of-sale; if they are not participating and you still chose to purchase, you must pay at the point-of-sale and file for reimbursement under the Direct Member Reimbursement approach.

Kaiser California and Hawaii

OTC COVID-19 tests are available without a prescription, and at no cost to the participant. Coverage is limited to eight (8) tests per thirty (30) consecutive days.

Members can submit a reimbursement claim for tests purchased on or after January 15, 2022.

  • Rapid antigen home tests are available at local drugstores or online. Kaiser will reimburse members for FDA-approved rapid antigen home tests. As supply of tests increases, Kaiser will make more rapid antigen home tests available to members. Visit for the most up-to-date information.

UnitedHealth Care (UHC)
COVID-19 Testing and Treatment:

Covered at 100% for in/out of network whether in office, or emergency for as long as the PHE remains.

Note: If you use an out of network provider, you may be responsible for any billed charges over amounts allowed for a similar cost in network that is paid at 100%


Effective January 1, 2022, telemedicine virtual visits through UHC are covered subject to plan provisions.

Teladoc– Medical Consultations
Amwell– Medical / Behavioral Consultations
Doctor on Demand– Medical / Behavioral Consultations
Talkspace– Behavioral Health
Sanvello– Behavioral Health
RIA Health– Alcohol Treatment
• Video visits through Lyra Health

Telehealth – Medical and Behavioral Health – Non-COVID Related

In Network: These include telehealth options for other medical or behavioral health care at no cost.

Behavioral Telehealth using Lyra Health Network: VMware employees enrolled in a UHC plan are eligible for the first 12 visits at no cost through new Lyra Health EAP program.

Out of Network: If you use out of network providers, you may be responsible to pay for billed charges that are over the allowed plan cost for a similar cost in network.

COVID 19 Vaccines (UHC and/or Kaiser plans)

Covered at no cost including administration. Please check CDC guidelines.

Kaiser California and Hawaii Plans

COVID-19 Testing : Covered at 100%

COVID –19 Treatment: Covered at 100% for all Kaiser members as long the PHE remains.

Telehealth through Kaiser also covered at no cost.

Emotional Wellness Apps – myStrength and CALM are now offered with no subscription fees to Kaiser members.

Bright Horizons – Back-Up Child and Elder Care and Family Supports Programs

VMware will continue to allow up to 20 days of back-up care through Bright Horizons; varying employee costs for care are applicable based on the type of care requested.

Review Additional Family Supports available for accessing caregivers, pet sitters, tutors, housekeepers, educational resource assistance and more.

Employee Assistance Program (EAP) through Lyra Health

No cost to all US regular employee and family members up to 12 sessions per member per year. Review details at here.

Rethink Benefits

No cost for all VMware employees’ parents who need support with children having learning, social or behavioral challenges, or developmental difficulties. 14 hours of free teleconsultations per year with certified behavioral therapist of your choice. Click here for information.

Wellbeing Allowance

VMware’s Wellbeing Allowance provides an allowance up to $1K to achieve wellbeing, the state of being comfortable, healthy and happy. Please review details of this program here.

Contact Us

Contact HR Source [VMware network access required]
ASK HR [VMware network access required]
Phone: 1-888-869-2738

Phone: 1-844-562-6290
Visit website

Phone: 1-800-464-4000
Visit website

Bright Horizons
Phone: 1-877-242-2737
Visit website

TRI-AD (FSA Program)
Phone: 1-888-844-1372
Visit website

Visit Website

Lyra Health (EAP and Behavioral Health)
Phone 1-888-844-1372

Last Updated: 25 Jan 2022, 4:07 PM