Lyra and ICAS: Coaching, Therapy, and Work Life Services

Formerly EAP

Lyra, partnered with ICAS, provides global emotional wellbeing support for employees and their families*. Lyra and ICAS is available at no charge and connect employees and their dependents to mental and emotional wellbeing support that is confidential, effective, convenient, and personalized. Lyra and ICAS can help with stress, anxiety, depression, communication issues, sleep disorders, and other common issues that can be addressed through services such as therapy, coaching, or self-directed mental wellness tools.

Using technology, proven treatments, and a network of top therapists and coaches, Lyra and ICAS matches you to the right care for your needs.

Lyra and ICAS services feature confidential one-on-one counselling, referrals and tools including:

  • 12 sessions with a coach or therapist for you and your family members
  • Convenient care options available by phone, video, chat, or face to face
  • Access to high quality care from quality providers
  • Online tools and wellbeing resources i.e. Lyra Essentials, Healthy Minds App
  • Work Life services and referrals including but not limited to:
  • Relationships
    • Wellbeing
    • Emotional Distress
    • Legal
    • Stress
    • Substance use
    • Finances
    • Child and Elder Care, and much more

All VMware employees and your dependents are eligible for up to 12 no-cost, confidential counselling sessions per year. Depending on your situation, you may be referred to other providers for further counselling or assistance after your Lyra counselling sessions have been exhausted or indeed before this because the nature of the counselling requires more specialist expertise than the standard counselling service provided by Lyra and ICAS (i.e. Cognitive Behavioural Therapy). If you choose to use additional services, you will be responsible for any expenses incurred.

These services are available 24 hours a day / 7 days a week, so that they are available when you need them most. You can access Lyra and ICAS online at to find the hotline number for your country. Local language brochures and additional wellbeing content can be found on the ICAS Hub; Company Code: VMWare

*The minimum age Lyra and ICAS can support varies by country. The average minimum age is 12.

Contact Us

Contact HR Source [VMware network access required]
ASK HR [VMware network access required]
Phone: (+61) 292935535


Last Updated: 8 Mar 2023, 1:04 PM